Content Approval Coordinator

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and  Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we want to also work with creative, passionate, positive, and forward-thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse,  and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Content Approval Coordinator will work remote as a contractor with our growing team in Mexico.

In a Nutshell //

 

A Coordinator, Content Approval for Symphonic Distribution is a liaison between client and our organization. The role consists of loading, reviewing and approving content submitted by clients, assisting clients with content specific issues/errors, technical support, and other queries specifically pertaining to their content.

What you will do //

 

• Assists in content related aspects of client relations alongside Client Relations Coordinators including managing difficult customer situations, responding promptly, soliciting feedback to improve service, responding to service requests and consistently meeting commitments.
• Ensure full understanding of Style Guides for iTunes / Apple Music and Spotify are reviewed for Content Best Practices.
  • Educate clients on the iTunes style guide and its contents. When applicable, assist and work with the Customer Support Coordinators to additionally educate.
• Resolve content specific issues Help Desk and/or email and occasionally assist in meetings with clients.
• Load and approve content submitted by clients for distribution to digital service providers around the world. Content may consist of back catalog, new releases, ringtones or other and may apply for new clients, legacy clients, and/or through content gathering initiatives.
• Educate clients on how to use our content management system when issues and/or errors arise. Coordinator may communicate to Client Relations Coordinator(s) as well as communicate via Help Desk to archive the requests.
• Perform manual iTunes / Apple Music uploads as needed.
  • Includes manual processing of Ringtones and/or additional manual pushes, such as Check Audio and Check Metadata to ensure it meets quality standards.
• Perform manual checking and submission of album covers, proper genres, etc.
• Suggest solutions directly to a client when a product malfunctions, working with the Client Relations coordinator(s).
  • Assist with queues within the Help Desk as needed.
• Recommend new article topics to the Customer Support Coordinators.
• Review, prevent, and resolve tickets in iTunes / Apple Music. Review the monthly FTS report for cooperation with clients and colleagues.
• Report any findings from Digital Service Providers to the Manager, Content Operations. (Errors, changes at the partner level, monitoring of uploads, etc
• Develop innovative approaches and ideas and present them in a manner that gets the attention of others. Suggest solutions when a product malfunctions or when a business process could be improved.
• Work towards resolving issues marked as “On Hold” in the Content Queue of the SymphonicMS. Approve Update/Takedown requests and miscellaneous items that pertain to the content experience.

What you need to have //

 

• 3 years of experience in a customer service capacity
• High School Diploma or GED
• Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word and PowerPoint.

What will set you apart //

 

• Experience resolving systems issues or investigating customer service inquiries

Additional Insights

 

• This position will report to the Manager, Content Submissions

Symphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors just like us to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com